Andrew Harris, National Operations Manager, The a2 Milk Company
“They were able to come up with tactical initiatives that had an immediate impact”
In May 2010 Ian Gatenby, Northern Region Supply Chain General Manager, SAPL, engaged Elevating Food Safety Pty Ltd to work with the NSW Operations Team. They set to work immediately fixing some burning issues by engaging with operators and QC technicians as well as working with the existing site management and the national quality team.
They were able to navigate their way through the structures quickly and easily and come up with tactical initiatives that had an immediate impact. They quickly improved the food safety incident reporting process, pest control and service agreements, 5S processes and general plant hygiene.
The EFS team lead the resolution of a quality incident resulting in over $250,000 claim for losses and managed category one consumer complaint responses by liaising with the legal department.
Elevating Food Safety Pty Ltd have an expert, pragmatic, people based approach that is highly flexible. They adapt to your business and actively identify areas where they can have maximum benefit.
EFS and their team have genuine courage and will face the major issues head on by engaging everyone connected to the issue or opportunity. I personally found this the most appealing character trait in working with Elevating Food Safety Pty Ltd – they take a risk and back themselves to deliver the stretched targets you have and that every business has or should have.
Elevating Food Safety Pty Ltd have now started working with SAPL on a national basis and I look forward to their continued assistance in quality and food safety improvement.
NSW Operations Manager
Schweppes Australia Pty Ltd, 27 Huntingwood Drive, Huntingwood NSW 2148
Phone: + 61 2 9839 8046
Fax: + 612 9839 8053
Mobile: + 61 0457 512 183
Mrs Crockets Kitchens
“They have a natural ability to engage all levels of any business”
Elevating Food Safety’s ability to move into new business is fantastic. I recently had their team join me for a month in Salads and they picked it up with no issues. Their ability to interact with the staff by getting the point through without stepping on toes is important these days. They have a natural ability to engage all levels of any business.
Till the next time, thanks for your help.
Operations Manager – Victoria
Chilled Foods McK Pty Ltd
Harvestcorp Pty Ltd
“EFS has taken on responsibilities above and beyond”
I chose Elevating Food Safety as they promised a more hands on approach and a guarantee of working with us to ensure that the HACCP and Quality training was to the best benefit of our new company. EFS has taken on responsibilities above and beyond the ongoing day to day training of our staff and we are more than pleased with their service and would recommend them to other companies.
HARVESTCORP PTY LTD
“EFS gave much more than I would ever expect”
I have been the quality co-ordinator of our family business Salads Galore for the last 10 years. QA is fast becoming complicated and requiring expertise beyond our ability. To comply with our standards and that of our customers we enlisted the services of Elevating Food Safety Pty Ltd.
EFS were recommended to us by our third party auditing professional who was aware of our needs at the time. EFS gave much more than I would ever expect and displayed a genuine interest in our business generally.
We found Dijana and the team friendly and easy to get along with and explained things in a manner that made it all sound so easy. Their patience and tolerance enhanced the learning experience and I would recommend them to anyone needing to update or teach their staff in this area be it a small business like ours or large.
It was obvious that they are professionals in the area of food safety but at no time did they display arrogance or superiority, instead they affirmed confidence in us with what we already knew and added to our bank of knowledge.
We have no hesitation in recommending Elevating Food Services Pty Ltd to anyone in need of consultation in the food industry….money well worth spending!
Tim and Kerry Parke
Parke Foods Pty Ltd (Salads Galore)
28 Hamill StreetGarbutt, Townsville 4814
Phone: + 07 4779 0400
Mrs Crockets Kitchen
“The immediate improvements were evidenced in the reports from external quality (WQA and SQF) audits”
I wanted to acknowledge and thank you for the positive impact on Mrs Crocket’s that you and your business have made since we engaged you to assist us in improving our Food Safety systems. You have lived up to and exceeded the passionate commitment you made to us on how you would help our team “take food safety to the next level.”
It has been gratifying to see the enthusiasm that your approach generated in our Victorian Operations. The immediate improvements resulting from the initiatives you worked with us on were evidenced in the reports from external quality (WQA and SQF) audits conducted at our facilities. The additional focus on foreign object control and priority on GMP has also resulted in reductions on our complaint rates. Your more recent impact across our national systems and facilities in Queensland is netting similar results and we look forward to the ongoing improvement we know will be achieved.
Supportive comments from major customers on your engagement highlight the experience and credibility you bring in supporting our business. We look forward to continued work with you as part of our stated objective to be recognised by our customers as a category leader in quality products, processes and people.
Robert Spurway – Managing Director
Mrs Crocket’s Kitchen
“The HACCP plan you set up for us is very easy to understand and follow.”
We would like to thank you for all you support throughout the past few months leading up to our audit and have you to thank for achieving our HACCP Certification.
The HACCP plan you set up for us is very easy to understand and follow. We are pleased with the outcome, the system and the way it is working for us. Mostly we would like to thank you for all your dedication and determination when working with us to achieve our HACCP Certification.
It was a pleasure working with you and I feel honoured in having done so.
QA Manager – Etna Bakery
Ecolab Pty Ltd
“I’d recommend Elevating Food Safety to anyone”
As Australia’s leading provider of cleaning and disinfecting products, programs, and services to the Food Production industry, Ecolab is aware that it has to continuously improve what it offers. To stay in a leading position, we have hired Elevating Food Safety to help provide us some new thinking and advice on a few key things.
First, Elevating Food Safety has provided us advice on our Total Hygiene Management Program to fit in with more of the commonly used food safety and QA programs seen in the industry today.
Second, EFS helped rewrite our customer training materials on Food Safety. Many of Ecolab’s customers ask for our support in delivering training to their employees. Working with our existing training materials EFS helped upgrade our overall message.
Our working relationship with Dijana Green, founder of Elevating Food Safety, has been very positive as we’ve been able to draw on her experience and expertise in the Food industry here in Australia. I’d recommend her company to anyone looking to improve their overall program in Quality Assurance and Food Safety.
Food & Beverage Division
Ecolab Pty Ltd
“We have a system now that will take us on into the future”
Well, what can we say? All that work you gave us in changing our archaic system paid off! We have a system now that will take us on into the future and has at least a ten year life span. That gives our company the ‘goods’ to accommodate the needs of all the big guys if we want! I won’t say it was all to you, we did the work; however, you showed us the way. If it wasn’t for your vast expertise in this area we would have been left behind for sure. Your style and method for passing on your knowledge worked and I would recommend you to any company to get their QA into top gear. We know food is your forte but we truly reckon the outline would fit any business.
Madilyn has hit the road running today full of enthusiasm with all the pre audit nerves depleted. Actually she performed very well once again thanks to your support and inspiration. The auditor was very impressed with the changes and we scored well.
|Tim and Kerry Parke – Directors Parke Foods P/L
Madilyn Parke – QA Co-ordinator Parke Foods P/L
“National Starch gained BRC Certification with an ‘A’ rating.”
National Starch has been using the expertise of Elevating Food Safety for over two years during which National Starch gained BRC Certification with an ‘A’ rating.
Elevating Food Safety provides professional consultation and training in Food Safety and National Starch has invested in this experience to move forward in GMP and HACCP in our Lane Cove manufacturing site.
Dijana Green and her staff are always available to provide specialised advice and training to all levels of management and operators in our manufacturing facility and I would recommend Elevating Food Safety to anyone who has the focus on quality.
Quality Manager – National Starch Pty Ltd.
Grain Products Australia
“75% compliance to about 95%”
Since your training, our HACCP checks have gone from about 75% compliance to about 95%. I feel that the new operators got the most out of it. I am really pleased with the outcome.
Quality Assurance Manager
Grain Products Australia
“I will certainly be recommending your business to others “
I wanted to take the time to thank you for your help in support in filling our recent position of Quality Manager. Your recommendation of utilising Larry Bailey at site certainly helped us through what was an interesting transitional period. I think most people would acknowledge the difficulty of a contractor walking into a relatively senior plant role, and Larry did this exceptionally well. He was able to form relationships quickly, and then leverage his obviously substantial industry and technical experience to build credibility.
Larry assisted us in preparation for our major annual audit, and assisted us in achieving our best result ever, and a significant improvement from previous years. He also assisted in the development of a more robust plan for Quality, so that the person who ultimately filled the role was able to hit the ground running.
I will certainly be recommending your business to others, and if ever in a similar situation, would certainly utilize your services again.
General Mills Australia Pty Ltd
“We achieved an ‘A’ rating from our inspection”
I am delighted to inform you that the NSW Health Authority visited us on 2nd August 2011 for a general site inspection. Whilst he was on site he provided us with the following feedback:
“I have no words to explain how well your bakery is run. The cleanliness, hygiene and food safety system are of a very high standard and I will use your site as the model bakery for the other bakeries we inspect.”
Thank you Dijana and your team at Elevating Food Safety Pty Ltd for working with us, introducing and developing this high standard into our business.
We achieved an ‘A’ rating from our inspection.
JBS Australia Pty Limited
“We as a business gained a better insight”
I believe we as a business gained a better insight and they provided some really good direction, ideas and help.
Divisional Food Safety Quality Assurance Manager
JBS Australia Pty Limited
“The service from Elevating Food Safety was exceptional”
The service from Elevating Food Safety was exceptional in a friendly and helpful manner. I found their knowledge to be vast and they were able to update and build on our food safety program bringing it up to a more current format.
Eskimo Holding Pty Ltd
“Experience, professionalism and forward thinking that I find remarkable”
Thanks ‘A’ Team!!
The team at Elevating Food Safety approach the industry with a level of experience, professionalism and forward thinking that I find remarkable. Our company has benefited time and time again from the care and attention to detail provided to us by Dijana and her team.
ESKIMO HOLDING PTY LTD
Distributor for HIESTAND Swiss Gourmet Bakery
YUM! Restaurants International
“Their Knowledge, opinions and support are so valuable in updating our Food Safety Program”
I have found your knowledge, opinions and support so valuable in updating our Food Safety Program and wish to maintain your relationship with Pizza Hut.
The HACCP expert who has been instrumental in this process was Dijana Green from Elevating Food Safety. They are incredibly good and if you ever were looking for an A grade expert in this area, they are just fantastic and post this project continue to be a source of information and coaching to myself on everything food safety.
YUM! Restaurants International
Premier 1st Pty Ltd
“We have found them to be professional and very efficient”
We use Elevating Food Safety to ensure our Nutrition and Ingredients are compliant with Australian Standards. This is only utilising EFS in a very small way, but in our every dealing with them, we have found them to be professional and very efficient. Would highly recommend their services.
Premier 1st Pty Ltd
Hungry Jack’s Australia Pty Ltd
“Without hesitation you took the challenge on”
Thank you for the great work and professionalism that Elevating Food Safety undertook in recent months.
Without hesitation you took the challenge on board and worked hard with your team and I to achieve a positive outcome.
I would like to also thank Rachel Clarke, who had to familiarise herself with the business in a short space of time to eventually improve the current document ‘out of sight’!
I would unhesitatingly recommend Elevating Food Safety to any company that seeks a high level of professionalism and friendly service at the same time. All the best.
National Quality Manager
Hungry Jack’s Australia Pty Ltd
“Thank you for your support”
Dear Elevating Food Safety,
Thank you for your support throughout this process – has been great to answer our accreditation to Food and Safety with ease and confidence.
Yours in Friendship
Phone: Ph: 02 9606 0188
Funded by Ministry of Health /South Western Sydney Local Health District
Ballarat Regional Industry
“We really appreciate all the hard work, time and effort”
Just wanted to say Thank You again for all the wonderful work that you did for us recently.
We really appreciate all the hard work, time and effort that you put into helping us with our food safety.
Thanks again from all of us here at Ballarat Regional Industry (BRI)
|Jo, Brett, Alison, Shelley, Shayne & Lieza.
5th June 2013